12 MONTH WARRANTY

We have your back at Bonny Smile with a 12 month warranty on our BeautyTech products.  This 12 month warranty protects you, the customer, against unlikely product defects and any technical/ product issue that may occur within 12 months from purchasing the product.  Please email us at info@bonnysmile.com with the subject “12 Month Warranty” prior to returning the products and we will work with you to resolve the issue.

Gifts with purchase products can not be exchanged and are not refundable.

30 DAY MONEY BACK GUARANTEE

If you’re not satisfied then we’re not satisfied!

You have 30 days from the date received, to submit a Money Back Guarantee application. 

We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the return application. Email us at info@bonnysmile.com with your Money Back Guarantee Application.

Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you will receive your refund on the returned items. In the unlikely event that you cannot return your items, your refund will not be approved. A partial order can be returned, however, only the items returned will be entitled to a refund. All free gifts or discounted items received must be returned for a full refund. If the free gift or discounted item is not returned with the original order, the free gift or discounted item will be deducted at full price from the refund.

SHIPPING PROCESS

If you need to return a product purchased online, you will be responsible for the cost and risk of returning the goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items and use a reputable shipping provider with tracking facilities.

Email us at info@bonnysmile for more information.